At F.M Continental Business Ltd, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and returns process. Please read our Refund and Returns Policy carefully to understand your rights and the procedures for returning items.
1. General Return Guidelines
- Eligibility: To be eligible for a return, the item must be unused or slightly used, in its original packaging, and in the same condition as when you received it. Certain products may be excluded from returns due to health, safety, or hygiene reasons.
- Timeframe: You may request a return within 30 days of receiving your order. After this period, we may not be able to process returns or refunds.
- Receipt or Proof of Purchase: A receipt or proof of purchase is required to process a return or refund.
2. How to Request a Return
- Contact Us: To initiate a return, please contact our customer service team at info@fmcontinentalbusiness.com or +1 (650) 525 4464 to request a Return Merchandise Authorization (RMA) number. Provide your order number and reason for the return.
- Packaging: Once you receive an RMA number, pack the item securely in its original packaging, including all accessories, manuals, and documentation.
- Shipping: Ship the package to the address provided by our customer service team. The shipping cost is free
3. Refunds
- Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Refund processing time is 10 business days for the refund to be process.
- Return cost is free
- Shipping Costs: Original shipping costs are free.
- Partial Refunds: We reserve the right to issue partial refunds for items that are not in their original condition or if they are missing parts.
4. Exchanges
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
5. Defective or Damaged Items
- Defective or Damaged Products: If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including any return shipping costs.
6. Non-Returnable Items
Certain items are non-returnable due to their nature, including but not limited to:
- Personalized or Custom-Made Items: Items that have been personalized or custom-made to your specifications.
- Health and Hygiene Products: Items such as opened or used health and hygiene products.
- Clearance Items: Items marked as clearance or final sale may not be eligible for return or refund.
7. Cancellations
- Order Cancellations: You may cancel your order before it has been processed and shipped. Once an order is in transit, it cannot be canceled. If you need to cancel an order, please contact us as soon as possible.
8. Contact Information
For any questions or concerns regarding our Refund and Returns Policy, or to initiate a return, please contact us at:
F.M Continental Business Ltd
Email: info@fmcontinentalbusiness.com
Phone: +1 (650) 525 4464
Address: 3549 Benson Ave, Baltimore, MD 21227, USA
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and fairly.d returns.