At F.M Continental Business Ltd, we are committed to providing transparent and straightforward billing practices. This Billing Policy outlines our procedures for billing, payments, and handling any related issues. By using our website and services, you agree to adhere to the terms of this policy.
1. Payment Methods
- Accepted Payment Methods: We accept various forms of payment, including credit cards (Visa, MasterCard, American Express), debit cards, and other payment methods as indicated at checkout.
- Payment Processing: Payments are processed securely through our payment gateway provider. We do not store your payment information on our servers.
2. Order Processing
- Order Confirmation: Upon placing an order, you will receive an order confirmation email detailing the items purchased, the total amount charged, and the estimated delivery date.
- Payment Authorization: Your payment method will be authorized at the time of order placement. Charges will be finalized and processed once your order is confirmed and ready for shipment.
3. Charges and Fees
- Product Pricing: Prices for products are listed on our website and are subject to change. The price applicable to your order is the one listed at the time of purchase.
- Shipping Costs: Shipping costs are free
4. Billing Errors
- Notification: If you believe there is an error with your billing, please contact our customer service team immediately at info@fmcontinentalbusiness.com or +1 (650) 525 4464. Provide your order number and details of the billing issue.
- Resolution: We will investigate any reported billing errors and work to resolve them promptly. If a billing error is confirmed, we will issue a credit or refund as appropriate.
5. Refunds and Credits
- Refunds: Refunds for returned items or order cancellations will be processed according to our Refund and Returns Policy. Refunds will be issued to the original payment method.
- Credits: Any credits applied to your account or issued as part of a promotion will be reflected in your billing and used against future purchases.
6. Payment Disputes
- Dispute Resolution: If you have a dispute regarding a payment or charge, please contact our customer service team as soon as possible. We will make every effort to resolve the issue amicably.
- Chargebacks: We discourage chargebacks and request that you contact us directly to resolve any billing issues before initiating a chargeback with your bank or credit card company.
8. Security
- Data Protection: We take security seriously and use industry-standard encryption and security measures to protect your payment information. For details on how we handle your personal data, please refer to our Privacy Policy.
9. Changes to the Billing Policy
We may update this Billing Policy from time to time. Any changes will be posted on our website with the revised effective date. Your continued use of our website and services constitutes your acceptance of the updated Billing Policy.
10. Contact Us
If you have any questions or concerns about this Billing Policy or need assistance with billing issues, please contact us at:
F.M Continental Business Ltd
Email: info@fmcontinentalbusiness.com
Phone: +1 (650) 525 4464
Address: 3549 Benson Ave, Baltimore, MD 21227, USA
Thank you for choosing F.M Continental Business Ltd. We are dedicated to providing a transparent and fair billing experience and are here to assist with any questions you may have.
This Billing Policy outlines our approach to managing billing and payments. Please review it regularly to stay informed about our billing practices and procedures.